Betting Rules

These Betting Rules explain the general conditions that apply when you place bets or play games through Lolly Spins Casino. Please read them carefully before using the site. By opening an account, accessing our services or placing a bet, you acknowledge that you understand and agree to follow these rules, together with any applicable terms, privacy information and game-specific rules.

Lolly Spins Casino holds a licence issued by the Curaçao Gaming Control Board under reference OGL/2024/112/0974, and the site has an Alternative Dispute Resolution partner in place for player protection.

1. General betting conditions

Lolly Spins Casino provides online gaming and betting services subject to applicable Australian laws, regulatory requirements and the rules displayed on the relevant game or betting page. These rules apply to all bets unless a specific game rule or promotion condition clearly states otherwise. If there is any inconsistency, the applicable specific rule will generally apply to the relevant game, while the general account and legal terms continue to apply to your use of the service.

You must be legally permitted to use online gambling services in your location. You are responsible for checking whether playing is lawful for you and for complying with all requirements that apply to your circumstances. You must not access or use the service from a location where online gambling is prohibited or restricted. We may use location, identity and account checks to help confirm that users are eligible to play.

You may only create and use an account in your own name. Account information must be accurate, complete and kept up to date. You must protect your login details and must not allow another person to use your account. Bets placed through your account may be treated as having been placed by you, unless you notify us promptly of suspected unauthorised access or another security concern.

You must meet the applicable minimum age requirement before using the service.
You must provide truthful information when registering and whenever information is requested for verification.
You must not open duplicate, false or third-party accounts.
You must not place bets on behalf of another person or allow another person to fund or control your account.
You must not use the service for unlawful activity, fraud, money laundering or any other improper purpose.
You should review the displayed stake, odds, game selection and other details before confirming a bet.

We may refuse, suspend, limit or close an account where we have a reasonable concern about eligibility, identity, security, responsible gambling, fraud, unlawful conduct, a breach of these rules or a technical issue. Where permitted, we may request documents or additional information before allowing an account to continue, processing a withdrawal or completing another transaction.

2. Placing, accepting and settling bets

A bet is submitted when you confirm the relevant stake and accept the displayed details. A bet is not necessarily accepted merely because you have selected a game, entered an amount or sent a request. Acceptance may depend on the availability of the game, the status of your account, the balance available to you and the operation of the service. The applicable confirmation shown on the site will indicate whether the bet has been accepted.

You should check every bet carefully before confirming it. This includes the game, market, selection, stake, odds where relevant and any other information shown. Once accepted, a bet may not be cancelled, changed or withdrawn unless the relevant game rules or applicable law allow it. If you believe a bet was placed in error, contact us as soon as possible and retain any confirmation details.

Bets are settled according to the rules displayed for the relevant game or betting product. For casino games, the outcome is determined by the game system and the result shown after the play is completed. For any event-based or outcome-based betting product, settlement is based on the official result or other settlement source specified in the applicable rules. Results may be subject to confirmation, correction or review where necessary.

Game results and technical interruptions

We aim to provide a reliable service, but internet connections, devices, software, payment systems and other technology can experience delays or failures. If a game is interrupted, do not repeatedly submit the same request without first checking your account or transaction history. A completed game or accepted bet will generally remain valid even if the connection is later lost, subject to the relevant rules and any investigation required.

Where a technical error, obvious pricing error, malfunction or incorrect result affects a bet, we may review the transaction and take reasonable corrective action. This may include voiding an affected bet, correcting an account balance or applying the result that should have been recorded under the applicable rules. We will not knowingly rely on an error to disadvantage a player, and we expect players not to exploit faults or irregularities.

Game-specific rules

Each game may have its own rules covering how to play, available bets, winning combinations, bonus features, random outcomes, return information and settlement. Those rules are part of these Betting Rules. Please read them before placing a bet. If a displayed game rule is unclear, you should seek clarification before playing rather than relying on an assumption.

3. Balances, payments and account records

You must use an approved payment method that belongs to you or that you are authorised to use. Payment details must be accurate and must not be used to fund another person’s account. We may delay, decline or reverse a transaction where the payment method cannot be verified, a payment is reversed, a financial institution rejects the transaction or additional checks are required.

Your account balance may include funds that are available for play and funds that are subject to separate conditions. Before using any promotional or restricted balance, review the applicable offer terms, including eligibility, wagering requirements, expiry conditions, game restrictions and withdrawal conditions. If no promotional terms apply, the ordinary account and game rules govern the relevant funds.

Withdrawals may be subject to identity, age, location, payment and anti-money-laundering checks. We may ask you to confirm the source of funds or provide other reasonable information before releasing funds. A withdrawal request does not remove the need to comply with these rules, and we may review the account and relevant transactions before processing it.

Keep your account and payment information current.
Check your transaction history and balance regularly.
Tell us promptly if you do not recognise a transaction or account change.
Do not attempt to charge back a genuine transaction without first raising the matter with us.
Keep records of confirmations, communications and other information relevant to a dispute.
Do not treat gambling funds as guaranteed income or use money needed for essential expenses.

Account balances and transaction records may be corrected where an administrative or technical error has occurred. If an amount has been credited to your account by mistake, you must not withdraw or use it and should notify us. We may recover an amount credited in error, subject to applicable law and any required review.

4. Disputes, responsible play and rule changes

Raising a question or dispute

If you believe a bet, result, payment or account entry is incorrect, raise the issue as soon as reasonably possible through the support channel available on the site. Include your account details, the date and time of the relevant activity, the game or transaction reference where available, the amount involved and a clear explanation of the concern. We may review system records, game logs, payment information and other relevant evidence when investigating.

Our records are intended to provide an accurate history of activity on the service. A dispute will not normally change a completed result while it is being reviewed, unless a correction is required under the applicable rules or law. We aim to handle complaints fairly and consistently. If you remain dissatisfied, any further review or external complaint option will depend on the applicable legal and regulatory framework.

Responsible gambling

Gambling should be entertainment, not a way to make money or solve financial problems. Set a budget before you play and only use funds you can afford to lose. Consider setting personal time and spending limits, taking regular breaks and keeping a record of your activity. Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to recover previous losses.

Decide in advance how much time and money you will spend.
Stop when you reach your personal limit.
Never chase losses by increasing stakes or borrowing money.
Use available account controls, breaks or self-exclusion options if gambling is becoming difficult to manage.
Speak with a trusted person or an appropriate gambling support service if you are concerned about your play.

Responsible gambling tools may include deposit limits, loss limits, session reminders, cooling-off periods, account restrictions and self-exclusion. Availability and operation may vary according to the service and applicable requirements. A limit or exclusion request may not apply immediately to every transaction, so you should stop playing while a request is being processed and contact support if you need help.

Changes to these rules

We may update these Betting Rules to reflect changes to the service, games, technology, legal requirements or responsible gambling practices. The current version will be made available on the site, with the latest update date where appropriate. You should review the rules regularly. Continuing to use the service after an update may indicate acceptance of the revised rules, but any rights that cannot legally be changed will remain unaffected.