Privacy Policy

This Privacy Policy explains how Lolly Spins Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact support. We aim to handle personal information responsibly and transparently. By using the website, you acknowledge that your information may be handled as described below, subject to your rights under applicable Australian privacy requirements.

Lolly Spins Casino holds a licence issued by the Curaçao Gaming Control Board under reference OGL/2024/112/0974, and the site has an Alternative Dispute Resolution partner in place for player protection.

Information we may collect

The information collected depends on how you use Lolly Spins Casino and the services available to you. Some information is provided directly by you, while other information may be created or collected automatically when you access the website. We only seek information that is reasonably connected with operating an online casino service, supporting players and meeting relevant obligations.

Account and identity information

When you register or use an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and responsible gambling settings. We may also request information needed to confirm your identity, age and eligibility to use the service. This can include verification documents or information taken from those documents. Please provide accurate information and do not submit another person's details unless you are authorised to do so.

Payment and transaction information

We may handle records relating to deposits, withdrawals, bets, gameplay, bonuses where applicable, account balances and other transactions. Payment providers may process payment details under their own privacy policies. We may receive limited payment information, such as transaction references, payment method details, status information and relevant account records. We do not need to retain every detail of a payment card in order to maintain a transaction history.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language preferences, approximate location, pages viewed, session information and interactions with website features. We may also receive information about how you arrived at the website and how you use it. This helps us keep the service secure, understand performance and improve the player experience.

Support and communications

If you contact us, we may keep the contents of your messages, relevant account details and records of our communications. We may also record your preferences about marketing and other communications. Information you provide in a support request should be limited to what is needed to resolve the issue. Please do not send passwords or complete payment card details in messages.

How we use and share information

We use personal information for purposes connected with providing and administering the website and casino services. The information may be used to operate accounts, process transactions, communicate with players, protect the website and meet obligations that apply to online gambling services.

Creating, maintaining and securing your player account.
Processing deposits, withdrawals, gameplay activity and other account transactions.
Confirming identity, age and eligibility, including reviewing verification documents.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Detecting suspicious, unauthorised or prohibited activity and protecting players and the website.
Providing customer support, responding to questions and resolving complaints.
Maintaining account records and communicating important service, security or administrative information.
Understanding website use, troubleshooting technical issues and improving functionality.
Personalising content or communications where this is permitted and consistent with your choices.
Sending marketing communications where you have agreed to receive them, subject to your ability to withdraw consent.
Meeting legal, regulatory, court, tax, accounting and other formal obligations that apply to the service.

We may use automated tools or manual reviews to help identify unusual activity, protect the platform and support verification. These processes are intended to manage risk and protect the integrity of the service. Where appropriate, you may contact support if you need clarification about an account or verification outcome.

Sharing information

Information may be shared where reasonably necessary to provide the service or meet our obligations. Recipients may include payment and identity verification providers, fraud prevention and security providers, technology and hosting providers, customer support tools, professional advisers, and authorities or other parties where disclosure is required or permitted. Service providers are expected to handle information for appropriate purposes and to apply suitable safeguards.

We do not treat personal information as a product to be sold. We may combine information from different interactions to maintain accurate records, protect accounts, investigate transactions and improve operations. If information is transferred or accessed across borders, appropriate safeguards may apply in accordance with relevant requirements.

Cookies, security and retention

Cookies and similar technologies

Lolly Spins Casino may use cookies and similar technologies to keep you signed in, remember preferences, support security, measure website performance and understand how website features are used. Some cookies are necessary for the website to operate, while others help us improve services or deliver more relevant communications. The availability and purpose of cookies may change as the website develops.

You can manage or delete cookies through your browser settings. If you block or remove certain cookies, some website features may not work as intended, and preferences may not be saved. Browser controls do not necessarily remove information already connected with your account, so you may need to contact support for account-related privacy requests.

Security

We use reasonable administrative, technical and organisational measures to help protect information from loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, monitoring, secure connections, verification procedures and staff or provider processes. No online service can guarantee complete security, and you are responsible for keeping your login details confidential and notifying support if you suspect unauthorised access.

Keeping information

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security and record keeping. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications. A request may be subject to identity checks and lawful exceptions, including situations where information must be kept for legal, security or dispute-related reasons.

How to make a data request

To ask for access, correction or deletion of your data, or to withdraw consent to marketing, contact support@lollyspinscasino.win. Please explain what you are requesting and provide enough information for us to identify your account. Do not send passwords or complete payment card details by email. We may ask for reasonable information to verify that the request relates to you before taking action.

You can usually stop promotional emails by using the unsubscribe option in the message or by contacting support@lollyspinscasino.win. Withdrawing marketing consent will not normally affect essential service messages, such as account, security, transaction or responsible gambling communications. Deleting information may also affect your ability to use an account or may not be possible where records must be retained.

Complaints and policy changes

If you believe your privacy has not been handled appropriately, you can contact support@lollyspinscasino.win with details of your concern. We will review the matter and may request further information so that we can understand what happened and respond appropriately. You may also have other complaint or review options available under applicable Australian privacy requirements.

This Privacy Policy may be updated when the website, services or applicable requirements change. The latest version will be made available on this page, and material changes may be communicated through an appropriate channel. We encourage you to review the policy from time to time so you remain familiar with how information may be handled.